Frequently Asked Questions

Everything you need to know about your Groovy Girl Gifts experience.

How long will it take to receive my order?

Standard processing typically takes 3-5 business days, followed by shipping. You will receive a tracking number via email as soon as your package is on its way.

Can I return a personalized item?

Because personalized items are custom-made specifically for you, we cannot accept returns unless the item is damaged or there was an error in the customization process on our end.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times vary based on your specific location.

Can I make changes to my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of placement if you need to request a change.

How can I track my package?

Once your order ships, you will receive an automated email containing your tracking link. You can also log into your account on our website to view your order status.